We aim to process all orders within 2-5 Business days. Many of our products are specialty items, hand made, and subject to strict manufacturing processes honoring the Sun and Moon cycles that govern our world. There’s a sprinkle of magick in every order, so thank you for your patience while we invest the time to create it for you.
Australia Post is our preferred national courier service. Larger items or custom orders may be subject to third party couriers at our discretion. You may be provided with tracking for your items if it applies to your order and with consideration of shipping rates charged. Once your item has been shipped it is out of our hands and any queries must be taken up with the courier service provider.
We will endeavor to do our best wherever possible to resolve shipping issues that may arise, however our actions are limited to Australia Post terms and conditions.
All Standard International orders will be shipped via Australia Post International. Shipping costs DO NOT include Import fees, Duties, or Taxes. These fees are calculated and charged by the delivering countries customs agency once the shipment has arrived and are the responsibility of the customer.
Under no circumstances will any package be declared at any amount other than the invoice amount. This practice is illegal, don’t ask us to do it because we won’t.
Once a package has arrived to the delivering countries customs center it is out of our control. We highly suggest contacting your local customs agency for updated information as a first point of contact and prior to requesting any investigations.
Any returned package due to non-compliance of Customs Fees/Rules & Regulations/Restrictions is subject to a 20% restocking fee. All shipping charges are non-refundable.
We are not able to take responsibility for packages once they have left Australia. All Australia Post International tracking details will be provided so that the customer can track the package themselves.
Products once received by a customer must be stored in a cool, dry place away from direct sunlight and out of the reach of children. This is your responsibility.
We reserve the right to refuse any sale, at our discretion, and without any liability.
We reserve the right to change our prices at any time, without notice, and without any liability.
We reserve the right to modify any product or service, at our discretion, and without any liability.
We reserve the right to discontinue any product or service, at any time without notice, and without any liability.
We reserve the right to correct any inaccuracies, honest mistakes, omissions and errors made including, but not limited to, product descriptions, pricing, promotions, special offers, product shipping charges and stock availability.